Privacy Policy
Effective Date: June 1, 2025
1. Introduction
Flow Focus (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website or engage with our consulting services (“you,” “your”).
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
By accessing our website (https://flowfocus.pro) or engaging our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
a) Personal Information
We may collect personal or business-related information that you voluntarily provide, including but not limited to:
Name
Email address
Phone number
Business name and role
Information shared during discovery calls, clarity calls, or consulting engagements
Billing or payment-related information (processed securely via third-party providers)
b) Non-Personal Information
We may collect limited non-identifying information such as:
Browser type
Device information
IP address
Website usage data (via standard analytics tools)
This information is used only to understand website usage and improve performance.
3. How We Use Your Information
We use collected information solely for legitimate business purposes, including:
Communicating with you regarding inquiries or consulting services
Conducting assessments, diagnostics, and strategic analysis
Delivering consulting recommendations and project deliverables
Managing invoicing and payments
Improving our website and service offerings
Complying with legal and regulatory requirements
We do not sell or rent personal information.
4. Disclosure of Information
We do not disclose personal information except in the following limited circumstances:
Service Providers: Trusted third parties (e.g., payment processors, scheduling tools) strictly necessary to deliver services
Legal Obligations: When required by law or regulatory authority
Business Transfers: In the event of a business sale, merger, or restructuring (with appropriate safeguards)
5. Cookies and Website Tracking
Our website may use basic cookies or analytics tools to:
Improve functionality
Understand visitor behavior
Enhance user experience
You may disable cookies through your browser settings; however, this may affect website functionality.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal requirements. When no longer required, information is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information. While no system can guarantee absolute security, we take appropriate measures to minimize risk.
8. Your Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate information
Withdraw consent where applicable
Raise concerns regarding data handling practices
Requests may be submitted using the contact details below.
9. Third-Party Links
Our website may contain links to third-party websites. Flow Focus is not responsible for the privacy practices of external sites, and we encourage you to review their policies independently.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updates will be posted on our website with the revised effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Flow Focus
Email: contact@flowfocus.pro
Phone: (647) 800-8571
Acknowledgment By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.