Terms & Conditions

01 Introduction

Welcome to Flow Focus ("Flow Focus," "we," "us," or "our"). Flow Focus provides business infrastructure setup, managed operations services, and project-managed system builds for small business operators.

These Terms and Conditions ("Terms") govern your access to and use of the Flow Focus website located at https://flowfocus.pro (the "Site") and any general interactions with Flow Focus outside of a signed client agreement.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

02 Nature of Services

Flow Focus operates as a business infrastructure and operations service provider. Our services include domain and website hosting management, business email setup, CRM platform provisioning, digital presence setup, system migration, ongoing managed support, and full project-managed custom builds.

Information provided on this Site, during Clarity Calls, or in exploratory conversations is general in nature and does not constitute professional, legal, financial, or technical advice specific to your business circumstances.

Any paid engagement with Flow Focus is governed exclusively by a separate written Proposal and Client Agreement, which outlines scope, deliverables, timelines, fees, and responsibilities. In the event of a conflict, the signed agreement takes precedence over these Terms.

03 Eligibility and Use of the Site

You must be at least 18 years old to use this Site or engage with Flow Focus services.

You agree not to:

• Use the Site for unlawful purposes
• Attempt to gain unauthorized access to systems or data
• Copy, scrape, or repurpose Site content for commercial use without permission
• Misrepresent your identity or business intentions

Flow Focus reserves the right to restrict or terminate access to the Site at any time.

04 No Client Relationship Created

Use of this Site, booking a Clarity Call, or engaging in exploratory discussions does not create a client relationship.

A client relationship is established only after:

1. A written proposal or service agreement is issued
2. The proposal is signed by both parties
3. Any required initial payment is received

05 Payments and Subscriptions

Foundation and Managed service tiers are billed on a recurring monthly basis. Setup fees, where applicable, are billed as a one-time charge at the time of onboarding.

Setup fees for Foundation and Managed tiers are waived for clients who commit to an annual subscription at the time of sign-up.

Full Project & PM engagements are billed according to the payment schedule defined in the signed client agreement. The one-time project fee is separate from the ongoing monthly retainer.

• All payments are processed securely via Stripe
• Subscription cancellations take effect at the end of the current billing period
• Setup fees and one-time project fees are non-refundable once work has commenced
• À la carte services are quoted and invoiced per project prior to commencement

06 Intellectual Property

All content on the Site — including text, frameworks, diagrams, methodologies, branding, and presentation materials — is the intellectual property of Flow Focus unless otherwise stated.

You may not copy, distribute, modify, or create derivative works from Flow Focus materials without prior written consent.

Clients receive a limited, non-exclusive license to use deliverables created specifically for them, as defined in their signed agreement. Ownership of client-specific deliverables (such as configured CRM sub-accounts, WordPress websites, and custom automations) transfers to the client upon full payment and project completion, subject to the terms of the signed agreement.

07 Third-Party Tools and Services

Flow Focus works with and configures third-party platforms as part of service delivery, including but not limited to website hosting providers, CRM platforms, email hosting services, payment processors, and scheduling tools.

Flow Focus does not own, control, or guarantee the performance, security, pricing, or availability of third-party services. Use of such services is subject to their respective terms and policies.

In the event that a third-party platform changes its pricing, terms, or availability, Flow Focus will make reasonable efforts to notify affected clients and provide alternative solutions where possible.

08 Disclaimer of Warranties

The Site and any information provided through it are offered "As Is" and "As Available."

Flow Focus makes no warranties, express or implied, regarding:

• Accuracy or completeness of information on the Site
• Business outcomes or performance improvements resulting from services
• Fitness of services for a particular purpose
• Uninterrupted or error-free operation of third-party platforms configured as part of service delivery

Results vary based on execution, client decisions, business conditions, and external factors beyond Flow Focus's control.

09 Limitation of Liability

To the fullest extent permitted by law, Flow Focus shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of the Site or services
• Reliance on general information provided during Clarity Calls or exploratory discussions
• Business decisions made by users or clients
• Third-party platform outages, changes, or discontinuation

Total liability, if any, shall not exceed the fees paid to Flow Focus under a signed agreement in the three months preceding the claim.

10 Indemnification

You agree to indemnify and hold harmless Flow Focus from any claims, damages, losses, or expenses arising from:

• Your misuse of the Site or services
• Violation of these Terms
• Breach of representations made during engagements

11 Termination

Flow Focus may suspend or terminate access to the Site at its discretion, without notice, for conduct that violates these Terms or is otherwise harmful.

Clients wishing to cancel a subscription service must provide written notice. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused subscription time.

Termination of site access does not affect obligations under any signed client agreement.

12 Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles.

Any disputes shall be resolved in the courts of Ontario.

13 Modifications

Flow Focus reserves the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms. Material changes will be communicated to active clients via email where reasonably practical.

14 Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at: